Question 1: How can I find the right audio and video drivers to make my laptop play video better?
Answer 1: Most audio and video equipment comes with the proper drivers. But when it doesn’t, or if you lose the original disk, the best thing to do is look on the equipment manufacturer’s website. Most manufacturers have an easy to find support section with required drivers. If you’re still having problems playing videos on your computer I recommend VLC Media Player (http://www.videolan.org/vlc/). VLC can play just about any video, including DVD’s, you would want to watch.

Question 2: I have 4 GB's RAM but my PC only shows 3 GB, why?
Answer 2: This is an often asked question. The reason you only see 3 GB is because the 32-bit Windows Operating System, which is most likely installed on your Windows computer, is designed to show only 3.5 GB and below. The operating system is limited to only 4 GB the extra memory that is not shown is reserved by the system.

Question 3: I think my computer has a virus. How can I find out for sure?
Answer 3: First, I hope you have good security software such as AVG (http://besttechcomputing.com/AVG-Main.html) running. Any viruses should be caught by the security software as long as it is updated with the latest updates. Another thing you can do is get a second opinion. I suggest using MalwareBytes Anti-Malware Software (Can be found at http://www.download.com/ Enter Malwarebytes in the search box). Secondly, I suggest running SpyBot Search & Destroy which will find and eradicate several things your regular security software won’t find, such as spyware.

Question 4: I worked several hours on an important file and now I can’t find it. Any idea how to find it? I know it’s on my computer.
Answer 4: The first place to look is in the Recycle Bin (if you haven’t emptied it lately). Double-click on the Recycle Bin icon on your Desktop, which will show all the files waiting to be deleted. If the file is there, right-click on it once and then click on “Restore” to undelete the file. The second thing to try is Search. If you have Windows 7, just click on the Windows button in the left corner of the taskbar (or the Windows key) and enter the name of the file in the search box. If you don’t remember the name of the file you can search by any word that is in the document and it should be found. With Windows XP you’ll have to click on the Windows “Start” button and then click on “Search” from the menu.

Question 5: My friends keep telling me that I have been sending them email with a link to a site that I’ve never heard of and I never sent such an email. What’s happening?
Answer 5: Your email account has likely been hacked. What this means is someone likely figured out your user ID and password and logged into your email account to send out these malicious emails. Using the email provider’s web interface they can log into your account and send email under your name to all your contacts anytime they wish. Sometimes they’ll even change your user ID, password, or other ID information; this would prevent you from accessing your account. How can it be stopped? Well, if they have not changed your login information, the best thing to do is immediately change your password and security questions. You should then verify all the information in your account profile to ensure it hasn’t been changed. Either change your information back to what it is supposed to be or, if possible, change it to something new; otherwise the hacker will be able to regain access. If you can’t log into your account because the hacker has changed all of your information, you have most likely permanently lost your account; at which time you should create a new account with a new email address and alert all your contacts of your new address.